Support

About updates 

Update the Spotify Connect plugin -  from July 2019 and on
Do I have to update?

This update affects only streaming from the Spotify app or the Spotify Web Player to the player when player is choosen as a streaming device. If you stream the Spotify app to the player you should update. 

It is time to update the Spotify Connect plugin. Over time Spotify changes the way how Spotify is accessed. They have recently done some major changes that now requires an update. The old plugin (version 0.7.8) is still mostly functional, but the management of playlists does not work fully anymore. That is the reason why you should upgrade the plugin. (The latest version is dated Aug 13, 2019).

How to update Spotify Connect is described here.

Software updates in general

If you can download files from the Internet and copy files to a USB stick on your computer you can update the software of your player as well. It is almost that easy . . .

The latest software package for the player can be downloaded as a zip file here, at the Extras and Downloads section. It is a software image file which has to be "copied" to the micro SD card. How it is done is described in detail here.

 

Support Requests

Please send an e-mail to contact at retroaudiophiledesigns.com or use the Contact page.

It is important that you include the Retro Audiophile Designs serial number on the label that is attached to the player unit and the system version. The system version can be found by clicking on Settings (the cog wheel at the top right) and click on System. In the System Version frame you can see the version you are using. (The release history of system versions can be found here.)

Before you send us a support e-mail please read this:

[. . . and you will avoid a lot of questions from us]

Things that are important to know

The network music player basically consists of a computer and an amplifier and some software (referred to as the player). It is a computer system. Computer systems are usually prone to fail over time. Often it is the software that doesn’t work correctly and it gets into an unstable state for various reasons. 

This computer system is designed to be far more robust than an ordinary PC and it is. However, the network music player also relies on external systems like a stable network, different devices for remote control and also decent Internet access. All that being said, it is important to realize that errors may occur and occur probably more often than for older analogue hi-fi systems since more different kind of components are involved.

The first steps to do when things go wrong

Restart the player in order to get all the system components in a stable state:
1. Turn off the player.
2. Wait for 15 seconds.
3. Turn on the player.
4. Wait for the boot procedure to finish, may take as long as 3 minutes.
5. Try again.

 

Things that you should check 
- Check the DC power and is the player turned on?

Check that the player unit is turned on and fed with DC power. The power cord has to be inserted correctly. It is important that the unit is fed with 19 V DC and 3.42 A. More power will damage the electronics and less will make the player stutter or not work at all. Always use the AC/DC adapter that was provided.

- Check playback using a local music source and player.local

A USB memory flash drive is correctly inserted and the flash drive contains some music files of the right format so you can test playback using player.local and a web browser.

- Is there sound?

Check that the volume level is high enough and check that the volume is not muted. When streaming from apps be sure that the volume control on your device and the player volume (player.local) are high enough. Be sure that the player is correctly connected to the speakers. Check that the speakers actually work. 

- Is the player connected to the network?

Check that the player is connected to the network used. Also check that the player and your devices are connected to the same Wi-Fi. Check that twice . . .

Test the connection by using an Ethernet patch cable, be sure that the cable is correctly inserted in the player unit and in any of the correct network ports of your home network router. Be sure that your home network router is on and working correctly.

- Internet?

Check that the network is connected to the Internet. Is the connection stable?

- Test you device

Restart the device you use for playback. Check if the player unit can be accessed by another device.

 

    Important

    THINGS YOU SHOULD NEVER DO

    Always have speakers connected to the player unit when playing tracks. Otherwise, if there are no speakers, the amplifier will get damaged over time. 


    Do not try to recharge or power a device via the USB port. There is not enough power to support anything else than one USB flash drive. The effect will be that the player unit will stop working until the device is removed. However, this will not damage the unit.


    Do not rapidly switch the player unit on, off and on, off again . . . If the power is turned off and immediately turn on again voltage spikes may occur and that will mess up things mainly on the software side. The hardware itself is pretty robust. If you accidentally turn off the power wait for 15 seconds before turning on again. 


    Do not remove the SD card from the SD card reader when the player unit is on. The effect will be that the unit will stop working. Insert the SD card again and restart. There will be no damage however.


    It is no use to try to connect more than one USB flash drive for example through an USB hub. It always will be the last inserted USB flash drive that will be accessible from the Browser Tab. (Note that you instead can add as many network file shares as you want.) There will be no damage however.


    Finally, do not do any on-line system updates if you want support. Unfortunately the on-line system update in Settings is not supported by Retro Audiophile Designs. If you do on-line system updates the player will be updated with the latest Volumio player software instead - not the latest version of the player software (as you would expect). An on-line updated version will probably work well since the player software distributed by Retro Audiophile Designs is a modified redistribution of the Volumio 2 project open source software. Note: it is not exactly the same version. The looks will change, new functions might be installed, sometimes also errors and other unwanted side effects may occur. Both software packages are licensed under Gnu General Public License version 3. Volumio is a registered trademark of INTUITU di Michelangelo Guarise. Unsupported system updates always void warranty. We do not prohibit installation of other software packages as Volumio, but Retro Audiophile Designs cannot support them.