Terms and conditions

 Shipping

We offer world-wide shipping normally within five business days from Ottawa, Ontario, Canada. However, we do not deliver our products to Russia.

 

What we want to accomplish with the terms and conditions

About product price, shipping cost and customs fees, duties and sales tax
  • You pay for the product and shipping when you do your purchase. If you live outside Canada you have to pay any customs fees and other duties where you live. If you live in Canada you have to pay sales tax.
Return and refund 
  • You may return the product within 90 days after the date of purchase. It is the price of the product that will be refunded. Not the shipping costs to your address that you previously paid or the new shipping cost back to us. No customs fees or other duties will be refunded either. However, if you paid Canadian sales tax that will be refunded.
One year warranty
  • There is a warranty for one year from the date of purchase. You have to pay the shipping cost back to us and we will pay the shipping cost to get the repaired product back to you.

 

Occasionally we will get requests to declare the product as a gift when shipped outside of Canada in order to make the customs fees lower. Besides being unlawful that would also mean that any refund request or warranty claim would be a mess, so that is not a thing will we do.

More details below in the formal terms and conditions:

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LIMITED WARRANTY


The product shall be free of defects in materials or workmanship relating to retrofitted audio hardware and software under normal use for a period of one year. This product incorporates the use of antique items as part of its unique design. As such, the warranty shall not cover the normal worn look that can be expected of an antique casing. This worldwide warranty is valid from the date of online or retail purchase by the original end-user purchaser. If a hardware defect arises and a valid claim is received by Retro Audiophile Designs within the limited one year warranty period, Retro Audiophile Designs will repair or replace any parts, at our option, that proves to be defective in material or workmanship, within a reasonable amount of time and free of charge any time during the warranty period. After the repair Retro Audiophile Designs will be responsible for shipping the product back at our expense.

This warranty does not cover any defect, malfunction or failure that occurs as a result of abuse or misuse, caused by accident, failure to adhere to the instructions outlined in provided guide lines, or use with improper, unintended, or faulty equipment or excessive moisture, lightning, power surges, or other acts of nature, or unauthorized repairs. Hardware alterations including, but not limited to, modifications, additions, removals, or opening of the case or components or tampering with the product will void this warranty. Software alterations including, but not limited to, modifications, additions, removals, or deleting of software components or parts of components or any non-approved upgrades of the software will also void this warranty. The product must be used indoors. It is neither designed nor tested for use outdoors, in recreational vehicles, or on marine vessels.

A proof of purchase, receipt, must be provided with all warranty claims. Returned shipments are always at the customer’s expense and responsibility. The product must be returned in the original packaging including original accessories. Retro Audiophile Designs cannot be responsible for any damages incurred during shipping due to poor packing, so please pack well and make sure to insure the shipment. The returned product may in special cases be replaced with a new or refurbished product that is functionally equivalent to the original product purchased.

This limited warranty is not transferable.

In the event of a warranty claim please contact us at contact@retroaudiophiledesigns.com for detailed instructions.
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SHIPPING

Normally products are shipped within five business days - if not otherwise stated on the homepage of Retro Audiophile Design. Order confirmation and shipping confirmation will be sent to purchaser by email. There are no refunds on overpaid shipping amounts. The product will be packaged according to the recommendations of Canada Post and the best efforts are made to package products carefully using new boxes and industry standard packing materials. Shipping estimates are provided at checkout before submitting the order. The actual shipping cost is based on the item's size and weight. The shipping cost is confirmed upon submission of the order and purchase. No further shipping costs will occur. No guarantees on international delivery time frames. All duties and import taxes are the responsibility of the purchaser.

We do not deliver our products to Russia.

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RETURNS OF A PURCHASED PRODUCT

We welcome returns, but note that it is only the actual paid price for the product that will eventually be refunded. A product maybe returned within 60 days of the date of online or retail purchase by the original end-user purchaser. For the return to be accepted, any return must be reported to Retro Audiophile Designs before 14 days of making the return (use e-mail address below must be used). In the case of a retail purchase the original proof of purchase, the receipt, must be provided with the return. For on-line purchase the order number have to be specified. Returned shipments must be tracked and the tracking number has to be provided to Retro Audiophiles Designs as well as a scanned copy of the receipt for the return shipment (the e-mail address below must be used). The cost for return shipment is at the customer’s expense and responsibility. A return shipment that does not arrive to Retro Audiophiles Designs cannot be refunded. The product must be in the same condition as it was when purchased and returned in the original packaging including original accessories. Retro Audiophile Designs cannot be responsible for any damages incurred during shipping due to poor packing, so please pack well and make sure to insure the shipment. After inspection the refund of the price paid for the product will be granted by Retro Audiophile Designs. A refund is normally completed within 30 days after inspection. The original credit card used by the purchaser will be credited. The refund does not include shipping costs for the initial delivery and any other extra costs, duties and import taxes paid by the purchaser, in addition any duties and import taxes that might occur for the shipment entering Canada will be reduced from the refund. In order to avoid the latter be sure to declare the return shipment as “Warranty” or “Return of purchased goods” shipment to the customs, if you are outside of Canada. If the product was bought in Canada the sales tax will be refunded too.

In the event of a refund always contact us first for detailed instructions at: contact@retroaudiophiledesigns.com.

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NO EXCHANGES OF ORDERS

Exchanges or cancellations of orders are accepted only before the products are packed and shipped.

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LIMITATION OF LIABILITY
To the extent not prohibited by law, in no event will Retro Audiophile Designs be liable for personal injury or any damages whatsoever, including but not limited to, incidental, special, consequential, exemplary, or indirect damages, and including but not limited to, cost of cover, loss of data, loss of profits, business interruption, loss of business information, or other pecuniary loss arising from the use of (or inability to use) the product unit, no matter how caused and on any theory of liability. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some of the above limitations may not apply, but they shall apply to the maximum extent permitted by law. These limitations shall apply notwithstanding the failure of essential purpose of any limited remedy.


The maximum liability of Retro Audiophile Designs shall not exceed the actual purchase price paid by the customer. In no event shall Retro Audiophile Designs be liable for special, incidental, consequential or indirect damages.
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CHANGES TO THE PRODUCT
Retro Audiophiles Designs may, in its discretion, change the features of the product including adding features to, or removing features from, the product. Some new features may require changes to these Terms and Conditions. Your use of those new features will constitute your agreement to the revised Terms and Conditions.
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PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@retroaudiophiledesigns.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your country or state or province of residence, or that you are the age of majority in your country or state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@retroaudiophiledesigns.com.
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SOFTWARE LICENSE

The Network Music Player software developed by Retro Audiophile Design is licensed under GNU General Public License version 3.0

Included software components used by the Player software, but not being a part of the the developed software are also free and are often licensed under either the GNU General Public License (version 2 or 3) or the MIT license. A full list of free software components used by the Player and their license and where to retrieve the source code for those components can be sent on request. Send an e-mail to contact@retroaudiophiledesign.com.

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GENERAL INFORMATION

Questions about the Terms and conditions above should be sent to us at contact@retroaudiophiledesigns.com.

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Even more...

What you need

 

What you need
  • Bluetooth or/and a Wi-Fi network to connect to. 
  • Use your iPhone or Android phone, PC or Mac or Linux computer, iPad or Android tablet as remote controls and access your music through the apps you like. You also need a web browser like Google Chrome, Safari, Microsoft Edge or Mozilla Firefox to manage settings, connections and as an option manage USB playback. That is done through the web page http://player.local* - no download of special apps...
  • The music sources can be Spotify, webradio stations, podcasts or any music you play or stream on your phone, tablet or on your computers. You can also play locally stored music on an attached USB flash memory stick. 
  • As usual Internet access is required for your streaming apps.
  • Bluetooth speakers or Bluetooth headphones and in addition you can use any wired passive speakers.

  

*) If you are using an Android device your browser may understand http://player.local and open the start page as intended. Unfortunately, most versions of Android OS are not capable of resolving a local web address. Instead you have to use the IP address of the player instead. How to find the IP address is described on the Android page and it can be found here.

 

 

Android

Android - stream with Bluetooth

The most convenient way to stream your apps with Android devices is to use Bluetooth. When you stream you control every aspect of listening with the app, like setting the volume, play/pause, next and so on. 

The Network Music Player supports Bluetooth 5.0 and that version is supported by most modern phones. With this version comes a wider range and increased transfer capacity which improves sound quality up to be like CDs. Bluetooth is backwards compatible, so you can use older devices, but they might not always be able to benefit of these latest features. 

... or stream your Spotify app, the Player is integrated with the Spotify app so you can choose Player as an device within the Spotify app. That requires a paid premium account. If you only have the free basic Spotify account - stream Bluetooth!

 

Find the IP address - find it with the Fing app

When you want to do some settings of the Network Music Player itself (not your apps) or you want to do some USB playback  - then you access the Player's web pages. The web address for the start page is http:/player.local

Unfortunately, so far most versions of Android OS cannot resolve the local URL  http://player.local to an IP address. That is pretty annoying since you have to find and enter the actual IP address of the Player into the browser’s address bar, every time... The format of an IP address for private networks most often looks like this: 192.168.n.nnn.

To find the IP address you need to do a network scan. That is not as complicated as its sounds. There are quite a large selection of network scanner apps available on Google Play.

Retro Audiophile Designs recommends Fing as the way to find the IP address, since it is easy to use, well-proven and the basic version is free. It can be downloaded from here.

How to use Fing

All network scanners works basically the same way. They scan the network and lists the IP addresses of all connected devices. In that list you will find the name PLAYER and its current IP address. 

Open up the Fing app and you will see that it has already identified the network you are connected to. Click on the “Scan for Devices” button. In the resulting list that pops up after a few seconds scroll down to PLAYER and note the IP address. You can also see that the hardware manufacturer is Raspberry Pi which is correct. [in the picture below the Player is connected both with Wi-Fi and cable]   

Often your router will assign the Player the same IP address when you restart  or turn on the Player again. The IP address will definitely change if the router is re-configured or restarted or replaced. Then you have to scan again... 

Note: iOS, macOS and Window devices are able to find local URLs on private networks (i.e. your home network) - so if any of those are around you can easily find the IP address on the start page http://player.local .

  

iPhone

 iPhone - stream with Airplay

With an iPhone or iPad or a Mac you can easily stream from your apps to the Network Music Player using Airplay over Wi-Fi. Be sure that you have connected the Player to your home Wi-Fi network first.

The best way to stream with Airplay is to first start to play music on your iPhone using any of your music apps, pod casts apps or radio apps or music streaming apps (like iTunes , Spotify, Tidal, Qobuz, Pandora etc.), then go to the iPhone’s Airplay menu. This is the procedure to stream with Airplay:

On the iPhone you will find the menu by sliding your finger from the top right to the bottom of the home screen (for older iPhones instead slide from the bottom to the top). Then you will see that the iPhone itself and the player are available in the list of Airplay receivers. Click on player and the connection is set up.

Airplay is supported by all Apple iOS devices, but there are also Airplay apps available for Windows and Android that you can download. Check out Google. iTunes uses Airplay on computers as well and it can be installed on your Windows or Linux computer and even on Android devices.

Bluetooth works too

It is really easy to stream with Bluetooth. As always when you stream, you control every aspect of listening with the app, like setting the volume, play/pause, next and so on.

The Network Music Player supports Bluetooth 5.0 and that version is supported by almost all iPhones around. With this version comes a wider range and increased transfer capacity which improves sound quality up to be like CDs. Bluetooth is backwards compatible, so you can use older iPhones like iPhone 5, but they might not always be able to benefit of these latest features. 

... or stream your Spotify app, the Player is integrated with the Spotify app so you can choose Player as an device within the Spotify app. That requires a paid premium account. If you only have the free basic Spotify account - stream Airplay or Bluetooth!

 

Open up the Player Start page - http:/player.local

Access the Player software by entering the URL http:/player.local in a web browser and the Start page will open.

Note: If you are using an Android device your browser may understand http://player.local and open the start page as intended. Unfortunately, most versions of Android OS are not capable of resolving a local web address. Instead you have to use the IP address of the player instead. How to find the IP address is described on the Android page and it can be found here.

Start page

At the Start page you can:
  • Check what the Player is doing.
  • Set the volume. [Should be 100% if you are streaming - lower this only when doing USB playback.]
  • Manage Bluetooth, Wi-Fi, USB Playback and additional settings.
  • Check how the Player is connected.

 Bluetooth page

On this page you can pair and connect or Bluetooth speakers or headphones. If you want you can turn off the Bluetooth service and all Bluetooth connected devices will be disconnected. You can also manage any Bluetooth connected source devices, like smart phones, that might be streaming Bluetooth to the Player. You can even disconnected on this page.

Wi-Fi page

Here you manage local network connections, wireless (like Wi-Fi) or wired (attached LAN cable). The Player has a special access point, a hotspot, which is a Wi-Fi network on its own. It is called Player and the IP address on that network is 10.0.0.10. It is mostly used during setup.

Settings page

The most important settings here are the restart streaming services and restart the Player software. 

USB playback

The USB playback consist of three page. The Playback page, Playlist page and the USB page. Note: the volume control on this page is the same as the one on the Start page. It can not be 100% for USB playback, that is too loud.

Here is an example how it can look like:

 

 

 

Initial set up [link]

Click on this link: Initial setup guide