Notice: Due to the global shortage of electronics the production of new players is slowed down.

Terms and conditions - Revision A

What we want to accomplish with the terms and conditions

About product price, shipping cost and customs fees, duties and sales tax
  • You pay for the product and shipping when you do your purchase. If you live outside Canada you have to pay any customs fees and other duties where you live. If you live in Canada you have to pay sales tax.
  • You may return the product within 90 days after the date of purchase. It is the price of the product that will be refunded. Not the shipping costs to your address that you previously paid or the new shipping cost back to us. No customs fees or other duties will be refunded either. However, if you paid Canadian sales tax that will be refunded.
One year warranty
  • There is a warranty for one year from the date of purchase. You have to pay the shipping cost back to us and we will pay the shipping cost to get the repaired product back to you.


Occasionally we will get requests to declare the product as a gift when shipped outside of Canada in order to make the customs fees lower. Besides being unlawful that would also mean that any refund request or warranty claim would be a mess, so that is not a thing will we do.

More details below in the formal terms and conditions:



The product shall be free of defects in materials or workmanship relating to retrofitted audio hardware and software under normal use for a period of one year. This product incorporates the use of antique items as part of its unique design. As such, the warranty shall not cover the normal worn look that can be expected of an antique casing. This worldwide warranty is valid from the date of online or retail purchase by the original end-user purchaser. If a hardware defect arises and a valid claim is received by Retro Audiophile Designs within the limited one year warranty period, Retro Audiophile Designs will repair or replace any parts, at our option, that proves to be defective in material or workmanship, within a reasonable amount of time and free of charge any time during the warranty period. After the repair Retro Audiophile Designs will be responsible for shipping the product back at our expense.

This warranty does not cover any defect, malfunction or failure that occurs as a result of abuse or misuse, caused by accident, failure to adhere to the instructions outlined in provided guide lines, or use with improper, unintended, or faulty equipment or excessive moisture, lightning, power surges, or other acts of nature, or unauthorized repairs. Hardware alterations including, but not limited to, modifications, additions, removals, or opening of the case or components or tampering with the product will void this warranty. Software alterations including, but not limited to, modifications, additions, removals, or deleting of software components or parts of components or any non-approved upgrades of the software will also void this warranty. The product must be used indoors. It is neither designed nor tested for use outdoors, in recreational vehicles, or on marine vessels.

A proof of purchase, receipt, must be provided with all warranty claims. Returned shipments are always at the customer’s expense and responsibility. The product must be returned in the original packaging including original accessories. Retro Audiophile Designs cannot be responsible for any damages incurred during shipping due to poor packing, so please pack well and make sure to insure the shipment. The returned product may in special cases be replaced with a new or refurbished product that is functionally equivalent to the original product purchased.

This limited warranty is not transferable.

In the event of a warranty claim please contact us at for detailed instructions.


Normally products are shipped within five business days - if not otherwise stated on the homepage of Retro Audiophile Design. Order confirmation and shipping confirmation will be sent to purchaser by email. There are no refunds on overpaid shipping amounts. The product will be packaged according to the recommendations of Canada Post and the best efforts are made to package products carefully using new boxes and industry standard packing materials. Shipping estimates are provided at checkout before submitting the order. The actual shipping cost is based on the item's size and weight. The shipping cost is confirmed upon submission of the order and purchase. No further shipping costs will occur. No guarantees on international delivery time frames. All duties and import taxes are the responsibility of the purchaser.


We welcome returns, but note that it is only the actual paid price for the product that will eventually be refunded. A product maybe returned within 60 days of the date of online or retail purchase by the original end-user purchaser. For the return to be accepted, any return must be reported to Retro Audiophile Designs before 14 days of making the return (use e-mail address below must be used). In the case of a retail purchase the original proof of purchase, the receipt, must be provided with the return. For on-line purchase the order number have to be specified. Returned shipments must be tracked and the tracking number has to be provided to Retro Audiophiles Designs as well as a scanned copy of the receipt for the return shipment (the e-mail address below must be used). The cost for return shipment is at the customer’s expense and responsibility. A return shipment that does not arrive to Retro Audiophiles Designs cannot be refunded. The product must be in the same condition as it was when purchased and returned in the original packaging including original accessories. Retro Audiophile Designs cannot be responsible for any damages incurred during shipping due to poor packing, so please pack well and make sure to insure the shipment. After inspection the refund of the price paid for the product will be granted by Retro Audiophile Designs. A refund is normally completed within 30 days after inspection. The original credit card used by the purchaser will be credited. The refund does not include shipping costs for the initial delivery and any other extra costs, duties and import taxes paid by the purchaser, in addition any duties and import taxes that might occur for the shipment entering Canada will be reduced from the refund. In order to avoid the latter be sure to declare the return shipment as “Warranty” or “Return of purchased goods” shipment to the customs, if you are outside of Canada. If the product was bought in Canada the sales tax will be refunded too.

In the event of a refund always contact us first for detailed instructions at:



Exchanges or cancellations of orders are accepted only before the products are packed and shipped.


To the extent not prohibited by law, in no event will Retro Audiophile Designs be liable for personal injury or any damages whatsoever, including but not limited to, incidental, special, consequential, exemplary, or indirect damages, and including but not limited to, cost of cover, loss of data, loss of profits, business interruption, loss of business information, or other pecuniary loss arising from the use of (or inability to use) the product unit, no matter how caused and on any theory of liability. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some of the above limitations may not apply, but they shall apply to the maximum extent permitted by law. These limitations shall apply notwithstanding the failure of essential purpose of any limited remedy.

The maximum liability of Retro Audiophile Designs shall not exceed the actual purchase price paid by the customer. In no event shall Retro Audiophile Designs be liable for special, incidental, consequential or indirect damages.

Retro Audiophiles Designs may, in its discretion, change the features of the product including adding features to, or removing features from, the product. Some new features may require changes to these Terms and Conditions. Your use of those new features will constitute your agreement to the revised Terms and Conditions.



When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


By using this site, you represent that you are at least the age of majority in your country or state or province of residence, or that you are the age of majority in your country or state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at


The Network Music Player software developed by Retro Audiophile Design is copyrighted. All rights are reserved by us. No part of the software developed by Retro Audiophile Designs may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system, without the prior written permission from Retro Audiophile Designs.

Included software components used by the Player software, but not being a part of the copyrighted Player software are free and are often licensed under either the GNU General Public License (version 2 or 3) or the MIT license. A full list of free software components used by the Player and their license and where to retrieve the source code for those components can be sent on request. Send an e-mail to



Questions about the Terms and conditions above should be sent to us at